Acceptable Use Policy

1. About this document

This policy is a detailed list of actions prohibited when using the Bumaga Service platform. The Terms of Service describe general principles; the AUP fills them in with specifics.

This document applies to all users of the platform, to every service without exception, and to all content created or transmitted through the platform.

2. General principles

The core idea is simple: use the platform in a way that doesn't harm others and doesn't create problems for us.

Baseline rules that everything else builds on:

• Comply with the laws of the country where you are located.
• Don't harm other users of the platform or third parties.
• Don't use the platform's services for purposes explicitly prohibited by this document.
• Don't attempt to bypass the platform's technical or organisational restrictions.

3. Criminal activity

It is prohibited to use the platform's services to commit crimes or to prepare for them. This includes, but is not limited to:

• Terrorism, terrorism financing, extremist activity.
• Human trafficking, illegal migration.
• Trafficking in weapons, explosives, or poisons outside the scope of law.
• Trafficking in narcotics and prohibited substances.
• Money laundering, sanctions evasion.
• Extortion, blackmail, kidnapping.

4. Protection of minors

This is a separate section, split out from the general list of crimes — because the protection of children is absolute and a top priority.

Absolutely and without exception, the following are prohibited:

• Any content exploiting minors in a sexual or violent context.
• Using the services to interact with minors for the purpose of exploitation.
• Distributing, producing or storing CSAM content through any platform channels.
• Providing platform services to minors to help them bypass age restrictions on third-party resources.

5. Infrastructure attacks

It is prohibited to use the platform's services to attack external infrastructure, as well as the platform itself:

6. Platform fraud

Any fraud schemes using platform mechanisms are prohibited:

7. Proxy abuse

Proxies are intended for legitimate use: bypassing regional restrictions, privacy, marketing research, automation within the policies of external sites. The following are prohibited:

• DDoS attacks, brute-force, port and vulnerability scanning.
• Aggressively bypassing rate limits of third-party sites in a way that creates load on their infrastructure.
• Intrusion into third-party accounts or systems.
• Spam via email, messengers, or contact forms.
• Phishing operations and collection of third-party credentials.
• Reselling IP addresses issued by the platform to third parties.

8. SMS activation abuse

The SMS activation service is intended for registering accounts for purposes permitted by the policies of the respective services. The following are prohibited:

• Creating fake accounts for fraud on other platforms.
• Registering in someone else's name with intent to mislead.
• Mass account creation for public opinion manipulation, review inflation, fake mass complaints.
• Using the service to recover access to third-party accounts without the owner's consent.
• Bypassing anti-bot mechanisms with intent to cause damage to external services.

9. Labels abuse

The Labels service is intended for legal logistics and documentation work. The following are prohibited:

• Refund fraud against retailers (refund fraud, empty parcels).
• Use for sending prohibited goods, contraband, narcotics, or weapons.
• Forgery of tracking numbers and documentation to mislead third parties.
• Using the services to attack logistics operators and damage their reputation.

10. Multi-accounts and circumvention

Each user may hold only one account. The following are prohibited:

• Creating multiple accounts by a single person to bypass limits, bonuses or checks.
• Using multi-accounts to inflate reputation, manipulate votes or reviews.
• Circumventing a block by registering a new account.
• Selling or transferring an account to a third party.
• Using an account on behalf of another person without their consent.
• Creating a group of accounts for coordinated actions against other users.

11. User-to-user conduct

When communicating with other users of the platform (in disputes, deals, comments, messages), the following are prohibited:

• Threats of physical violence, harm to life or health.
• Insults based on race, nationality, religion, gender, sexual orientation.
• Doxxing — publishing real personal data of other users without their consent.
• Harassment and persistent unwanted contact after an explicit refusal of communication.
• Spreading knowingly false information about other users with intent to damage their reputation.
• Attempts to manipulate or coerce another user into acting against their own interests.

12. Enforcement actions

The approach is straightforward: for any violation of this document, the administration may take action without prior warning.

13. Reporting violations

If you encounter a violation of this document — tell us.

Reports are accepted only via the ticket system on the platform. This is the only channel for abuse reports.

When filing a report, include:

• The violator's login (if known).
• The service where the violation occurred.
• A description of the violation and the AUP clause that was breached.
• Evidence: screenshots, logs, in-platform correspondence.

False reports aimed at harming another user are themselves a violation of the AUP (see "Platform fraud").

14. Interaction with authorities

Our policy regarding requests from state authorities is built on two principles: minimisation of collected data and respect for jurisdictional boundaries.

15. Changes to this policy

We may update this document as the platform evolves and new services are added. We will notify users on the platform at least 7 days before significant changes take effect.

The date of last update is shown in the document header.