/* ═══════════════════════════════════════════════════════════════
   BUMAGA SERVICE — Support Ticket Page Styles v1.0
   ═══════════════════════════════════════════════════════════════

   Namespace : sprt-*
   Depends on: tokens.css (--bp-* variables)
   Location  : /assets/css/support.css

   Load order (via $pageStyles hook in header.php):
     1. tokens.css    ← --bp-* SSOT
     2. header.css
     3. support.css   ← this file

   Sections:
     0. Reset / Base
     1. Page wrapper
     2. Hero          ← 1:1 lbl-hero pattern (exact match)
     3. Guest block
     4. Main layout   ← 2-column: form + tickets
     5. Create form card
     6. Form fields
     7. Ticket list
     8. Ticket row
     9. Ticket detail (inline)
    10. Messages / Chat
    11. Reply form
    12. Status & priority badges
    13. FAQ accordion  ← 1:1 lbl-faq-* pattern (exact match)
    14. Toast
    15. Responsive
   ═══════════════════════════════════════════════════════════════ */


/* ═══════════════════════════════════════════════
   0. RESET / BASE
   ═══════════════════════════════════════════════ */

.sprt-page *,
.sprt-page *::before,
.sprt-page *::after {
    box-sizing: border-box;
}

body {
    font-family: var(--bp-sans);
    background: var(--bp-surface);
    color: var(--bp-text);
}


/* ═══════════════════════════════════════════════
   1. PAGE WRAPPER
   ═══════════════════════════════════════════════ */

.sprt-page {
    max-width: clamp(1080px, 86vw, 1260px);
    margin: 0 auto;
    padding: 40px 20px 80px;
}


/* ═══════════════════════════════════════════════
   2. HERO  (1:1 lbl-hero pattern — do not modify)
   ═══════════════════════════════════════════════ */

.sprt-hero {
    text-align: center;
    margin-bottom: 40px;
}

.sprt-hero__title {
    font-size: 42px;
    font-weight: 900;
    margin-bottom: 15px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 15px;
    color: var(--bp-text);
}

/* Blue gradient icon box — exact replica of lbl-hero__icon */
.sprt-hero__icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 56px;
    height: 56px;
    background: linear-gradient(135deg, var(--bp-accent) 0%, #2d7cd6 100%);
    border-radius: 14px;
    box-shadow: 0 8px 25px rgba(74, 158, 255, 0.3);
    flex-shrink: 0;
}

.sprt-hero__icon svg {
    width: 30px;
    height: 30px;
    color: #fff;
}

.sprt-hero__subtitle {
    color: var(--bp-text-secondary);
    font-size: 18px;
    max-width: 600px;
    margin: 0 auto 24px;
    line-height: 1.6;
}

/* Telegram CTA button below subtitle */
.sprt-hero__tg {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 22px;
    border-radius: 10px;
    border: 1px solid rgba(74, 158, 255, 0.3);
    background: rgba(74, 158, 255, 0.08);
    color: var(--bp-accent);
    font-size: 14px;
    font-weight: 600;
    text-decoration: none;
    transition: background var(--bp-transition-fast), border-color var(--bp-transition-fast);
}

.sprt-hero__tg:hover {
    background: rgba(74, 158, 255, 0.16);
    border-color: rgba(74, 158, 255, 0.55);
}

.sprt-hero__tg-icon {
    font-size: 17px;
    line-height: 1;
}

.sprt-hero__tg-hint {
    font-size: 12px;
    color: var(--bp-text-muted);
    font-weight: 400;
    margin-left: 2px;
}


/* ═══════════════════════════════════════════════
   3. GUEST BLOCK (not logged in)
   ═══════════════════════════════════════════════ */

.sprt-guest {
    max-width: 480px;
    margin: 0 auto 48px;
    text-align: center;
    padding: 36px 28px;
    background: var(--bp-card);
    border: 1px solid var(--bp-border);
    border-radius: var(--bp-radius);
}

.sprt-guest__icon {
    font-size: 40px;
    margin-bottom: 16px;
    line-height: 1;
}

.sprt-guest__title {
    font-size: 18px;
    font-weight: 700;
    color: var(--bp-text);
    margin: 0 0 8px;
}

.sprt-guest__sub {
    font-size: 14px;
    color: var(--bp-text-secondary);
    margin: 0 0 24px;
    line-height: 1.6;
}

.sprt-guest__actions {
    display: flex;
    gap: 10px;
    justify-content: center;
    flex-wrap: wrap;
}

.sprt-btn {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 10px 22px;
    border-radius: var(--bp-radius-xs);
    font-size: 14px;
    font-weight: 600;
    font-family: var(--bp-sans);
    cursor: pointer;
    border: none;
    text-decoration: none;
    transition: background var(--bp-transition-fast), transform var(--bp-transition-fast);
    white-space: nowrap;
}

.sprt-btn:active { transform: scale(0.97); }
.sprt-btn:disabled { opacity: 0.45; cursor: not-allowed; }

.sprt-btn--primary {
    background: var(--bp-accent);
    color: #fff;
}
.sprt-btn--primary:hover:not(:disabled) {
    background: var(--bp-accent-hover);
}

.sprt-btn--ghost {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid var(--bp-border-hover);
    color: var(--bp-text-secondary);
}
.sprt-btn--ghost:hover:not(:disabled) {
    background: rgba(255, 255, 255, 0.09);
    color: var(--bp-text);
}

.sprt-btn--tg {
    background: rgba(74, 158, 255, 0.1);
    border: 1px solid rgba(74, 158, 255, 0.25);
    color: var(--bp-accent);
}
.sprt-btn--tg:hover:not(:disabled) {
    background: rgba(74, 158, 255, 0.18);
    border-color: rgba(74, 158, 255, 0.45);
}


/* ═══════════════════════════════════════════════
   4. MAIN LAYOUT  (2-column)
   ═══════════════════════════════════════════════ */

.sprt-main {
    display: grid;
    grid-template-columns: 420px 1fr;
    gap: 20px;
    align-items: start;
}

/* Left col — create form, sticky */
.sprt-col-form {
    position: sticky;
    top: 88px;
    height: fit-content;
}

/* Right col — ticket list */
.sprt-col-list {
    min-width: 0;
}


/* ═══════════════════════════════════════════════
   5. CARD  (base — used for form + list wrapper)
   ═══════════════════════════════════════════════ */

.sprt-card {
    background: var(--bp-card);
    border: 1px solid var(--bp-border);
    border-radius: var(--bp-radius);
    overflow: hidden;
    margin-bottom: 16px;
}

.sprt-card--last {
    margin-bottom: 0;
}

.sprt-card__head {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 14px 18px;
    border-bottom: 1px solid var(--bp-border-light);
}

.sprt-card__head-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 32px;
    height: 32px;
    background: var(--bp-accent-dim);
    border-radius: 8px;
    font-size: 15px;
    flex-shrink: 0;
}

.sprt-card__head-title {
    font-size: 13px;
    font-weight: 700;
    color: var(--bp-text);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.sprt-card__head-count {
    margin-left: auto;
    font-size: 12px;
    color: var(--bp-text-muted);
    background: var(--bp-surface);
    padding: 2px 9px;
    border-radius: 20px;
    border: 1px solid var(--bp-border);
}

.sprt-card__body {
    padding: 18px;
}


/* ═══════════════════════════════════════════════
   5b. CONTACT TABS  (Ticket / Telegram switcher)
   ═══════════════════════════════════════════════ */

.sprt-tabs {
    display: flex;
    gap: 0;
    margin-bottom: 0;
    border-bottom: 1px solid var(--bp-border);
    padding: 0 18px;
    background: var(--bp-card);
}

.sprt-tab-btn {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 12px 16px;
    font-size: 13px;
    font-weight: 600;
    font-family: var(--bp-sans);
    color: var(--bp-text-secondary);
    background: none;
    border: none;
    border-bottom: 2px solid transparent;
    cursor: pointer;
    transition: color var(--bp-transition-fast), border-color var(--bp-transition-fast);
    margin-bottom: -1px;
    white-space: nowrap;
}

.sprt-tab-btn:hover {
    color: var(--bp-text);
}

.sprt-tab-btn.active {
    color: var(--bp-accent);
    border-bottom-color: var(--bp-accent);
}

.sprt-tab-hint {
    font-size: 11px;
    color: var(--bp-text-muted);
    padding: 8px 18px 0;
    background: var(--bp-card);
    letter-spacing: 0.2px;
}

/* ── TG contact block ──────────────────────────────────────────── */

.sprt-tg-panel {
    padding: 18px;
}

.sprt-tg-panel__desc {
    font-size: 13px;
    color: var(--bp-text-secondary);
    margin: 0 0 16px;
    line-height: 1.6;
}

.sprt-tg-contacts {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-bottom: 18px;
}

.sprt-tg-contact {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 11px 14px;
    border-radius: var(--bp-radius-xs);
    border: 1px solid var(--bp-border);
    background: transparent;
    text-decoration: none;
    transition: border-color var(--bp-transition-fast);
    cursor: pointer;
}

/* Hover — только border, без заливки и scale */
.sprt-tg-contact:hover {
    border-color: rgba(74, 158, 255, 0.55);
    background: transparent;
}

/* Primary — акцентный border, лёгкий фон */
.sprt-tg-contact--primary {
    border-color: rgba(74, 158, 255, 0.35);
    background: rgba(74, 158, 255, 0.04);
}

.sprt-tg-contact--primary:hover {
    border-color: var(--bp-accent);
    background: rgba(74, 158, 255, 0.04);
}

/* Третий — тихий, приглушён */
.sprt-tg-contact--muted {
    opacity: 0.65;
}

.sprt-tg-contact--muted:hover {
    opacity: 1;
    border-color: rgba(74, 158, 255, 0.45);
}

.sprt-tg-contact__icon {
    font-size: 16px;
    flex-shrink: 0;
    line-height: 1;
    opacity: 0.7;
}

.sprt-tg-contact__info {
    flex: 1;
    min-width: 0;
}

/* Primary handle — акцентный */
.sprt-tg-contact--primary .sprt-tg-contact__handle {
    color: var(--bp-accent);
    font-size: 13px;
    font-weight: 700;
    display: block;
    line-height: 1.3;
}

/* Обычный handle */
.sprt-tg-contact__handle {
    font-size: 13px;
    font-weight: 600;
    color: var(--bp-text);
    display: block;
    line-height: 1.3;
}

.sprt-tg-contact__role {
    font-size: 11px;
    color: var(--bp-text-muted);
    display: block;
    margin-top: 2px;
}

/* Стрелка → */
.sprt-tg-contact__arrow {
    font-size: 13px;
    color: var(--bp-text-muted);
    flex-shrink: 0;
    transition: transform var(--bp-transition-fast), color var(--bp-transition-fast);
}

.sprt-tg-contact:hover .sprt-tg-contact__arrow {
    transform: translateX(3px);
    color: var(--bp-accent);
}

/* Когда/зачем hint */
.sprt-tg-when {
    border-top: 1px solid var(--bp-border-light);
    padding-top: 14px;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.sprt-tg-when__item {
    font-size: 12px;
    color: var(--bp-text-muted);
    display: flex;
    align-items: flex-start;
    gap: 7px;
    line-height: 1.5;
}

.sprt-tg-when__item--tg::before  { content: '✈️'; font-size: 11px; flex-shrink: 0; margin-top: 1px; }
.sprt-tg-when__item--ticket::before { content: '🎫'; font-size: 11px; flex-shrink: 0; margin-top: 1px; }




.sprt-field {
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin-bottom: 14px;
}

.sprt-field:last-child {
    margin-bottom: 0;
}

.sprt-field__label {
    font-size: 11px;
    font-weight: 600;
    color: var(--bp-text-secondary);
    letter-spacing: 0.2px;
}

.sprt-field__label--req::after {
    content: ' *';
    color: var(--bp-text-muted);
    font-size: 11px;
    font-weight: 400;
}

.sprt-field__input,
.sprt-field__select,
.sprt-field__textarea {
    padding: 10px 13px;
    background: var(--bp-bg);
    border: 1px solid var(--bp-border);
    border-radius: var(--bp-radius-xs);
    color: var(--bp-text);
    font-size: 14px;
    font-family: var(--bp-sans);
    outline: none;
    transition: border-color var(--bp-transition-fast);
    width: 100%;
}

.sprt-field__input::placeholder,
.sprt-field__textarea::placeholder {
    color: var(--bp-text-muted);
}

.sprt-field__input:focus,
.sprt-field__select:focus,
.sprt-field__textarea:focus {
    border-color: var(--bp-accent-border-strong);
}

.sprt-field__input.error,
.sprt-field__textarea.error {
    border-color: var(--bp-red);
}

.sprt-field__select {
    cursor: pointer;
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23888' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 13px center;
    padding-right: 36px;
}

.sprt-field__select option {
    background: #1f1f1f;
    color: var(--bp-text);
}

.sprt-field__textarea {
    resize: vertical;
    min-height: 110px;
    line-height: 1.6;
}

.sprt-field__error {
    font-size: 11px;
    color: var(--bp-red);
    display: none;
}

.sprt-field.has-error .sprt-field__error {
    display: block;
}

/* Submit row */
.sprt-form-submit {
    margin-top: 18px;
    display: flex;
    align-items: center;
    gap: 12px;
}

.sprt-form-hint {
    font-size: 12px;
    color: var(--bp-text-muted);
    line-height: 1.5;
}

/* Char counter */
.sprt-char-count {
    font-size: 11px;
    color: var(--bp-text-muted);
    text-align: right;
    margin-top: 3px;
    font-family: var(--bp-mono);
}

.sprt-char-count.warn { color: var(--bp-orange); }
.sprt-char-count.over { color: var(--bp-red); }


/* ═══════════════════════════════════════════════
   7. TICKET LIST  (right column)
   ═══════════════════════════════════════════════ */

/* ── Search input ──────────────────────────────────────────── */

.sprt-list-search__wrap {
    position: relative;
    display: flex;
    align-items: center;
}

.sprt-list-search__icon {
    position: absolute;
    left: 11px;
    width: 14px;
    height: 14px;
    color: var(--bp-text-muted);
    pointer-events: none;
    flex-shrink: 0;
}

.sprt-list-search__input {
    width: 100%;
    padding: 8px 34px 8px 34px;
    background: var(--bp-bg);
    border: 1px solid var(--bp-border);
    border-radius: var(--bp-radius-xs);
    color: var(--bp-text);
    font-size: 13px;
    font-family: var(--bp-sans);
    outline: none;
    transition: border-color var(--bp-transition-fast);
    -webkit-appearance: none;
    appearance: none;
}

.sprt-list-search__input::placeholder { color: var(--bp-text-muted); }
.sprt-list-search__input:focus { border-color: var(--bp-accent-border-strong); }

.sprt-list-search__clear {
    position: absolute;
    right: 10px;
    background: none;
    border: none;
    color: var(--bp-text-muted);
    cursor: pointer;
    font-size: 12px;
    padding: 2px 4px;
    line-height: 1;
    transition: color var(--bp-transition-fast);
}
.sprt-list-search__clear:hover { color: var(--bp-text); }

/* ── Filters bar above list ────────────────────────────────── */
.sprt-list-filters {
    display: flex;
    gap: 6px;
    margin-bottom: 12px;
    flex-wrap: wrap;
}

.sprt-filter-btn {
    padding: 5px 14px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    font-family: var(--bp-sans);
    cursor: pointer;
    border: 1px solid var(--bp-border);
    background: transparent;
    color: var(--bp-text-secondary);
    transition: all var(--bp-transition-fast);
    white-space: nowrap;
}

.sprt-filter-btn:hover {
    border-color: var(--bp-accent-border);
    color: var(--bp-text);
}

.sprt-filter-btn.active {
    background: var(--bp-accent-dim);
    border-color: var(--bp-accent-border-strong);
    color: var(--bp-accent);
}

/* Empty state */
.sprt-list-empty {
    text-align: center;
    padding: 48px 24px;
}

.sprt-list-empty__icon {
    font-size: 44px;
    opacity: 0.25;
    margin-bottom: 12px;
}

.sprt-list-empty__title {
    font-size: 15px;
    font-weight: 600;
    color: var(--bp-text-secondary);
    margin: 0 0 6px;
}

.sprt-list-empty__sub {
    font-size: 13px;
    color: var(--bp-text-muted);
    margin: 0;
}


/* ═══════════════════════════════════════════════
   8. TICKET ROW
   ═══════════════════════════════════════════════ */

.sprt-ticket-list {
    display: flex;
    flex-direction: column;
    gap: 0;
}

.sprt-ticket-row {
    padding: 14px 18px;
    border-bottom: 1px solid var(--bp-border-light);
    cursor: pointer;
    transition: background var(--bp-transition-fast);
    position: relative;
}

.sprt-ticket-row:last-child {
    border-bottom: none;
}

.sprt-ticket-row:hover {
    background: var(--bp-card-hover);
    border-left-color: var(--bp-border-hover);
}

.sprt-ticket-row.active {
    background: rgba(74, 158, 255, 0.05);
    border-left: 3px solid var(--bp-accent);
}

/* Цветовая индикация по приоритету */
.sprt-ticket-row[data-priority="urgent"] {
    border-left: 3px solid var(--bp-danger);
}

.sprt-ticket-row[data-priority="high"] {
    border-left: 3px solid var(--bp-warning);
}

/* Active перекрывает priority border */
.sprt-ticket-row[data-priority="urgent"].active,
.sprt-ticket-row[data-priority="high"].active {
    border-left-color: var(--bp-accent);
}

/* Row top line */
.sprt-ticket-row__top {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    margin-bottom: 6px;
}

/* Номер тикета — muted accent, отделён визуально */
.sprt-ticket-row__num {
    color: var(--bp-accent);
    opacity: 0.6;
    font-size: 11px;
    font-weight: 700;
    margin-right: 5px;
    flex-shrink: 0;
    letter-spacing: 0.2px;
}

.sprt-ticket-row__subject {
    font-size: 14px;
    font-weight: 600;
    color: var(--bp-text);
    flex: 1;
    min-width: 0;
    overflow: hidden;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    line-height: 1.45;
}

/* Unread dot */
.sprt-unread-dot {
    display: inline-block;
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: var(--bp-warning);
    flex-shrink: 0;
    margin-top: 5px;
}

/* Row bottom meta */
.sprt-ticket-row__meta {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.sprt-ticket-row__cat {
    font-size: 10px;
    color: var(--bp-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    font-weight: 600;
}

.sprt-ticket-row__replies {
    font-size: 11px;
    color: var(--bp-text-muted);
    display: flex;
    align-items: center;
    gap: 3px;
}

.sprt-ticket-row__date {
    font-size: 11px;
    color: var(--bp-text-muted);
    margin-left: auto;
}

/* Preview строка последнего сообщения */
.sprt-ticket-row__preview {
    margin-top: 6px;
    font-size: 12px;
    color: var(--bp-text-muted);
    overflow: hidden;
    display: -webkit-box;
    -webkit-line-clamp: 1;
    -webkit-box-orient: vertical;
    line-height: 1.5;
    opacity: 0.8;
}


/* ═══════════════════════════════════════════════
   9. STATUS & PRIORITY BADGES
   ═══════════════════════════════════════════════ */

.sprt-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: 700;
    white-space: nowrap;
    line-height: 1.6;
    letter-spacing: 0.1px;
}

.sprt-badge--open        { background: rgba(255, 152, 0, 0.12);   color: var(--bp-warning); }
.sprt-badge--in_progress { background: rgba(74, 158, 255, 0.12);  color: var(--bp-accent); }
.sprt-badge--waiting_user{ background: rgba(168, 85, 247, 0.12);  color: #a855f7; }
.sprt-badge--resolved    { background: rgba(76, 175, 80, 0.12);   color: var(--bp-success); }
.sprt-badge--closed      { background: rgba(100, 100, 100, 0.1);  color: var(--bp-text-muted); }

.sprt-badge--low    { background: rgba(100, 100, 100, 0.08); color: #666; }
.sprt-badge--normal { background: rgba(74, 158, 255, 0.08);  color: var(--bp-accent); }
.sprt-badge--high   { background: rgba(255, 152, 0, 0.1);    color: var(--bp-warning); }
.sprt-badge--urgent { background: rgba(244, 67, 54, 0.1);    color: var(--bp-danger); }


/* ═══════════════════════════════════════════════
   10. TICKET DETAIL (inline expand)
   ═══════════════════════════════════════════════ */

.sprt-detail {
    margin-top: 16px;
    animation: sprtDetailIn 0.2s ease;
}

@keyframes sprtDetailIn {
    from { opacity: 0; transform: translateY(6px); }
    to   { opacity: 1; transform: translateY(0); }
}

/* Detail hero bar — верхняя строка: кнопка назад + badge */
.sprt-detail__bar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    padding: 10px 14px;
    background: var(--bp-card);
    border: 1px solid var(--bp-border);
    border-radius: var(--bp-radius) var(--bp-radius) 0 0;
    border-bottom: 1px solid var(--bp-border-light);
}

.sprt-detail__bar-right {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-shrink: 0;
}

/* Кнопка назад — заметная, с иконкой */
.sprt-detail__back-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 12px;
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid var(--bp-border);
    border-radius: var(--bp-radius-xs);
    color: var(--bp-text-secondary);
    font-size: 12px;
    font-weight: 600;
    font-family: var(--bp-sans);
    cursor: pointer;
    transition: all var(--bp-transition-fast);
    white-space: nowrap;
}

.sprt-detail__back-btn:hover {
    background: rgba(255, 255, 255, 0.09);
    border-color: var(--bp-border-hover);
    color: var(--bp-text);
}

.sprt-detail__back-btn svg {
    flex-shrink: 0;
}

/* Subject bar — отдельная строка под nav */
.sprt-detail__subject-bar {
    padding: 12px 18px 14px;
    background: var(--bp-card);
    border-left: 1px solid var(--bp-border);
    border-right: 1px solid var(--bp-border);
    border-bottom: 1px solid var(--bp-border-light);
}

.sprt-detail__subject {
    font-size: 16px;
    font-weight: 700;
    color: var(--bp-text);
    display: block;
    line-height: 1.4;
}

/* Убираем старый стиль back (теперь не используется) */
.sprt-detail__back { display: none; }

/* Messages container */
.sprt-messages {
    background: var(--bp-card);
    border: 1px solid var(--bp-border);
    border-top: none;
    padding: 16px 18px;
    display: flex;
    flex-direction: column;
    gap: 12px;
    max-height: 420px;
    overflow-y: auto;
    scroll-behavior: smooth;
}

.sprt-messages::-webkit-scrollbar { width: 4px; }
.sprt-messages::-webkit-scrollbar-track { background: transparent; }
.sprt-messages::-webkit-scrollbar-thumb { background: var(--bp-border-hover); border-radius: 4px; }

/* Расширенный режим — когда список скрыт */
.sprt-messages--expanded {
    max-height: calc(100vh - 380px);
    min-height: 320px;
}


.sprt-msg {
    display: flex;
    gap: 10px;
    align-items: flex-start;
}

/* Юзер — СПРАВА */
.sprt-msg--user {
    flex-direction: row-reverse;
}

.sprt-msg__avatar {
    width: 32px;
    height: 32px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 700;
    color: #fff;
    background: #333;
    flex-shrink: 0;
    overflow: hidden;
}

.sprt-msg__avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.sprt-msg__content {
    max-width: 78%;
}

.sprt-msg__bubble {
    padding: 10px 14px;
    border-radius: 12px;
    font-size: 13px;
    line-height: 1.65;
    color: var(--bp-text-secondary);
    word-break: break-word;
}

/* Юзер справа — скруглён снизу-лево и вверх-право */
.sprt-msg--user .sprt-msg__bubble {
    background: var(--bp-accent-dim);
    border: 1px solid var(--bp-accent-border);
    border-radius: 12px 4px 12px 12px;
    color: var(--bp-text);
}

/* Поддержка слева — скруглён снизу-право и вверх-лево */
.sprt-msg--admin .sprt-msg__bubble {
    background: var(--bp-surface);
    border: 1px solid var(--bp-border);
    border-radius: 4px 12px 12px 12px;
    color: var(--bp-text-secondary);
}

.sprt-msg__meta {
    font-size: 10px;
    color: var(--bp-text-muted);
    margin-top: 4px;
    display: flex;
    align-items: center;
    gap: 6px;
}

/* Мета юзера — выровнена вправо */
.sprt-msg--user .sprt-msg__meta {
    flex-direction: row-reverse;
}

.sprt-msg__author {
    font-weight: 600;
    color: var(--bp-text-secondary);
}

/* Имя поддержки — акцентный цвет */
.sprt-msg--admin .sprt-msg__author {
    color: var(--bp-accent);
}

/* Closed ticket notice */
.sprt-closed-notice {
    padding: 12px 18px;
    background: rgba(100, 100, 100, 0.06);
    border: 1px solid var(--bp-border);
    border-top: none;
    border-radius: 0 0 var(--bp-radius) var(--bp-radius);
    font-size: 13px;
    color: var(--bp-text-muted);
    text-align: center;
}

/* Reopen button */
.sprt-reopen-btn {
    font-size: 12px;
    color: var(--bp-accent);
    background: none;
    border: none;
    cursor: pointer;
    font-family: var(--bp-sans);
    font-weight: 600;
    padding: 0;
    margin-left: 8px;
    transition: opacity var(--bp-transition-fast);
}

.sprt-reopen-btn:hover { opacity: 0.7; }


/* ═══════════════════════════════════════════════
   11. REPLY FORM  (bottom of detail)
   ═══════════════════════════════════════════════ */

.sprt-reply {
    background: var(--bp-card);
    border: 1px solid var(--bp-border);
    border-top: none;
    padding: 14px 18px;
    border-radius: 0 0 var(--bp-radius) var(--bp-radius);
}

.sprt-reply__row {
    display: flex;
    gap: 10px;
    align-items: flex-end;
}

.sprt-reply__textarea {
    flex: 1;
    padding: 10px 13px;
    background: var(--bp-bg);
    border: 1px solid var(--bp-border);
    border-radius: var(--bp-radius-xs);
    color: var(--bp-text);
    font-size: 13px;
    font-family: var(--bp-sans);
    resize: none;
    min-height: 70px;
    max-height: 160px;
    outline: none;
    transition: border-color var(--bp-transition-fast);
    line-height: 1.6;
}

.sprt-reply__textarea:focus {
    border-color: var(--bp-accent-border-strong);
}

.sprt-reply__textarea::placeholder {
    color: var(--bp-text-muted);
}

.sprt-reply__send {
    padding: 10px 20px;
    background: var(--bp-accent);
    border: none;
    border-radius: var(--bp-radius-xs);
    color: #fff;
    font-size: 13px;
    font-weight: 700;
    font-family: var(--bp-sans);
    cursor: pointer;
    white-space: nowrap;
    flex-shrink: 0;
    transition: background var(--bp-transition-fast), transform var(--bp-transition-fast);
    align-self: flex-end;
}

.sprt-reply__send:hover:not(:disabled) {
    background: var(--bp-accent-hover);
}

.sprt-reply__send:active {
    transform: scale(0.97);
}

.sprt-reply__send:disabled {
    opacity: 0.4;
    cursor: not-allowed;
}


/* ═══════════════════════════════════════════════
   12. LOADING SPINNER
   ═══════════════════════════════════════════════ */

.sprt-spinner {
    display: inline-block;
    width: 20px;
    height: 20px;
    border: 2px solid rgba(74, 158, 255, 0.2);
    border-top-color: var(--bp-accent);
    border-radius: 50%;
    animation: sprtSpin 0.7s linear infinite;
}

@keyframes sprtSpin {
    to { transform: rotate(360deg); }
}

.sprt-loading-row {
    display: flex;
    justify-content: center;
    padding: 32px;
}


/* ═══════════════════════════════════════════════
   13. FAQ ACCORDION  (1:1 lbl-faq-* pattern)
   ═══════════════════════════════════════════════ */

.sprt-faq-section {
    margin-top: 48px;
    padding: 28px;
    background: rgba(255, 255, 255, 0.02);
    border: 1px solid rgba(255, 255, 255, 0.06);
    border-radius: 16px;
    max-width: 860px;
    margin-left: auto;
    margin-right: auto;
}

.sprt-faq-header {
    margin-bottom: 24px;
}

.sprt-faq-title {
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 18px;
    font-weight: 600;
    color: var(--bp-text);
    margin: 0 0 8px;
}

.sprt-faq-title::before {
    content: '❓';
    font-size: 20px;
}

.sprt-faq-subtitle {
    color: var(--bp-text-secondary);
    font-size: 14px;
    margin: 0;
}

.sprt-faq-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.sprt-faq-item {
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: 12px;
    overflow: hidden;
    transition: all 0.2s;
    cursor: pointer;
}

.sprt-faq-item:hover {
    border-color: rgba(74, 158, 255, 0.3);
    background: rgba(255, 255, 255, 0.04);
}

.sprt-faq-item.active {
    border-color: rgba(74, 158, 255, 0.4);
    background: rgba(74, 158, 255, 0.05);
}

.sprt-faq-question {
    padding: 18px 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    user-select: none;
}

.sprt-faq-question span {
    font-size: 14px;
    font-weight: 500;
    color: #e0e0e0;
    line-height: 1.5;
}

.sprt-faq-question svg {
    width: 12px;
    height: 12px;
    color: #666;
    flex-shrink: 0;
    transition: transform 0.3s ease, color 0.3s ease;
}

.sprt-faq-item.active .sprt-faq-question svg {
    transform: rotate(180deg);
    color: var(--bp-accent);
}

.sprt-faq-answer {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.3s ease;
}

.sprt-faq-item.active .sprt-faq-answer {
    max-height: 600px;
}

.sprt-faq-answer-inner {
    padding: 0 20px 20px;
    font-size: 13px;
    color: #a0a0a0;
    line-height: 1.7;
    border-top: 1px solid rgba(255, 255, 255, 0.06);
    padding-top: 16px;
    margin-top: 0;
}

.sprt-faq-answer-inner strong { color: var(--bp-accent); font-weight: 600; }
.sprt-faq-answer-inner a      { color: var(--bp-accent); text-decoration: none; }
.sprt-faq-answer-inner a:hover { text-decoration: underline; }
.sprt-faq-answer-inner p      { margin: 0 0 10px; }
.sprt-faq-answer-inner p:last-child { margin-bottom: 0; }

/* Not found block below FAQ */
.sprt-faq-cta {
    margin-top: 20px;
    text-align: center;
}

.sprt-faq-cta__text {
    font-size: 14px;
    color: var(--bp-text-secondary);
    margin: 0 0 12px;
}


/* ═══════════════════════════════════════════════
   14. TOAST NOTIFICATIONS
   ═══════════════════════════════════════════════ */

.sprt-toast {
    position: fixed;
    bottom: 28px;
    left: 50%;
    transform: translateX(-50%) translateY(16px);
    padding: 13px 24px;
    border-radius: 11px;
    font-size: 14px;
    font-weight: 500;
    z-index: 9999;
    opacity: 0;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    pointer-events: none;
    max-width: 420px;
    min-width: 220px;
    text-align: center;
    white-space: nowrap;
    font-family: var(--bp-sans);
    line-height: 1.4;
}

.sprt-toast.show {
    transform: translateX(-50%) translateY(0);
    opacity: 1;
}

.sprt-toast--ok  { background: #1b3624; border: 1px solid rgba(52, 211, 153, 0.4); color: #6ee7b7; }
.sprt-toast--err { background: #3a1a1a; border: 1px solid rgba(248, 113, 113, 0.4); color: #fca5a5; }
.sprt-toast--info{ background: #1a2a3a; border: 1px solid rgba(74, 158, 255, 0.4);  color: #93c5fd; }


/* ═══════════════════════════════════════════════
   16. PRIORITY PILLS
   ═══════════════════════════════════════════════ */

.sprt-priority-pills { display: flex; gap: 8px; flex-wrap: wrap; }

.sprt-priority-pill {
    display: inline-flex; align-items: center; gap: 7px;
    padding: 7px 14px; border-radius: 8px;
    border: 1px solid var(--bp-border); background: transparent;
    cursor: pointer; font-size: 13px; font-weight: 500;
    font-family: var(--bp-sans); color: var(--bp-text-secondary);
    transition: all var(--bp-transition-fast); user-select: none;
}
.sprt-priority-pill input[type="radio"] { display: none; }
.sprt-priority-pill__dot {
    width: 7px; height: 7px; border-radius: 50%;
    border: 1.5px solid currentColor; flex-shrink: 0;
    transition: background var(--bp-transition-fast); opacity: 0.5;
}
.sprt-priority-pill:hover { border-color: var(--bp-border-hover); color: var(--bp-text); }
.sprt-priority-pill.is-selected { font-weight: 600; }
.sprt-priority-pill.is-selected .sprt-priority-pill__dot { background: currentColor; opacity: 1; }
.sprt-priority-pill--normal.is-selected { background: rgba(74,158,255,.09); border-color: rgba(74,158,255,.35); color: var(--bp-accent); }
.sprt-priority-pill--high.is-selected   { background: rgba(255,152,0,.09);  border-color: rgba(255,152,0,.35);  color: var(--bp-warning); }
.sprt-priority-pill--urgent.is-selected { background: rgba(244,67,54,.09);  border-color: rgba(244,67,54,.35);  color: var(--bp-danger); }

.sprt-priority-auto-hint {
    display: inline-block; margin-left: 8px; font-size: 10px; font-weight: 600;
    color: var(--bp-warning); background: rgba(255,152,0,.1);
    border: 1px solid rgba(255,152,0,.25); padding: 1px 7px;
    border-radius: 20px; vertical-align: middle; animation: sprtHintIn .2s ease;
}
@keyframes sprtHintIn { from { opacity:0; transform:scale(.9); } to { opacity:1; transform:scale(1); } }


/* ═══════════════════════════════════════════════
   17. SYSTEM EVENTS (Audit log)
   ═══════════════════════════════════════════════ */

.sprt-msg--system {
    justify-content: center;
    pointer-events: none;
}

.sprt-msg-system-text {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 11px;
    color: var(--bp-text-muted);
    background: rgba(255, 255, 255, 0.03);
    border: 1px solid var(--bp-border-light);
    border-radius: 20px;
    padding: 3px 12px;
    white-space: nowrap;
    max-width: 90%;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Waiting-user notice bar */
.sprt-waiting-notice {
    margin: 0;
    padding: 10px 18px;
    background: rgba(168, 85, 247, 0.07);
    border-top: 1px solid rgba(168, 85, 247, 0.2);
    font-size: 12px;
    color: #c084fc;
    text-align: center;
    line-height: 1.5;
}


/* ═══════════════════════════════════════════════
   15. RESPONSIVE
   ═══════════════════════════════════════════════ */

/* ── 1024px: collapse to single column ─────── */
@media (max-width: 1024px) {
    .sprt-main {
        grid-template-columns: 1fr;
    }

    .sprt-col-form {
        position: static;
    }
}

/* ── 768px: tablet / large phone ───────────── */
@media (max-width: 768px) {

    /* CRITICAL FIX: clamp(1080px,...) даёт горизонтальный скролл на мобиле */
    .sprt-page {
        max-width: 100%;
        padding: 16px 12px 60px;
    }

    /* Hero */
    .sprt-hero {
        margin-bottom: 24px;
    }

    .sprt-hero__title {
        font-size: 26px;
        gap: 10px;
    }

    .sprt-hero__icon {
        width: 44px;
        height: 44px;
        border-radius: 10px;
    }

    .sprt-hero__icon svg {
        width: 24px;
        height: 24px;
    }

    .sprt-hero__subtitle {
        font-size: 14px;
        margin-bottom: 16px;
    }

    /* Cards */
    .sprt-card__body {
        padding: 14px;
    }

    .sprt-card__head {
        padding: 12px 14px;
    }

    /* Tabs */
    .sprt-tabs {
        padding: 0 12px;
    }

    .sprt-tab-btn {
        padding: 10px 12px;
        font-size: 12px;
    }

    /* Form */
    .sprt-field {
        margin-bottom: 12px;
    }

    .sprt-form-submit {
        flex-direction: column;
        align-items: stretch;
    }

    .sprt-form-submit .sprt-btn {
        width: 100%;
        justify-content: center;
    }

    /* Reply form: textarea над кнопкой */
    .sprt-reply__row {
        flex-direction: column;
        gap: 8px;
    }

    .sprt-reply__send {
        width: 100%;
        align-self: auto;
        padding: 11px;
    }

    /* Messages */
    .sprt-messages {
        max-height: 260px;
        padding: 12px 14px;
    }

    .sprt-messages--expanded {
        max-height: calc(100vh - 320px);
        min-height: 200px;
    }

    /* Msg bubbles */
    .sprt-msg__content {
        max-width: 88%;
    }

    /* Detail */
    .sprt-detail__subject-bar {
        padding: 10px 14px 12px;
    }

    .sprt-detail__subject {
        font-size: 14px;
    }

    .sprt-reply {
        padding: 12px 14px;
    }

    /* Ticket row */
    .sprt-ticket-row {
        padding: 12px 14px;
    }

    /* List controls */
    #sprtListControls {
        padding: 10px 14px 8px !important;
    }

    /* TG panel */
    .sprt-tg-panel {
        padding: 14px;
    }

    /* FAQ */
    .sprt-faq-section {
        margin-top: 28px;
        padding: 16px 0;
        background: none;
        border: none;
        border-radius: 0;
    }

    .sprt-faq-question {
        padding: 14px 16px;
    }

    .sprt-faq-answer-inner {
        padding: 12px 16px;
    }

    /* Guest */
    .sprt-guest {
        padding: 24px 16px;
    }
}

/* ── 480px: small phone ─────────────────────── */
@media (max-width: 480px) {

    /* Hero */
    .sprt-hero__title {
        font-size: 22px;
        flex-wrap: wrap;
        justify-content: center;
    }

    /* Ticket row: badges не выпадают */
    .sprt-ticket-row__top {
        flex-wrap: wrap;
        gap: 6px;
    }

    .sprt-ticket-row__subject {
        font-size: 13px;
    }

    /* Meta */
    .sprt-ticket-row__meta {
        gap: 6px;
    }

    .sprt-ticket-row__date {
        margin-left: 0;
    }

    /* Filters */
    .sprt-list-filters {
        gap: 4px;
    }

    .sprt-filter-btn {
        font-size: 11px;
        padding: 4px 10px;
    }

    /* Badges */
    .sprt-badge {
        font-size: 10px;
        padding: 2px 8px;
    }

    /* Card head */
    .sprt-card__head {
        flex-wrap: wrap;
        gap: 6px;
    }

    .sprt-card__head-count {
        margin-left: auto;
        font-size: 11px;
    }

    /* Messages */
    .sprt-msg__content {
        max-width: 100%;
    }

    .sprt-msg__bubble {
        font-size: 13px;
    }

    /* Detail subject */
    .sprt-detail__subject {
        font-size: 13px;
    }

    /* Priority pills */
    .sprt-priority-pills {
        gap: 6px;
    }

    .sprt-priority-pill {
        padding: 6px 11px;
        font-size: 12px;
    }

    /* Toast */
    .sprt-toast {
        bottom: 16px;
        right: 12px;
        left: 12px;
        max-width: none;
        transform: translateY(16px);
        text-align: center;
        white-space: normal;
    }

    .sprt-toast.show {
        transform: translateY(0);
    }
}